This page explains how payments and billing are handled at Afrohome.
1. Payment Options
To make shopping simple and secure, we offer the following payment methods:
- M-Pesa
- Cash on Delivery, Available only within Nairobi
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All transactions are processed in KES.
2. Payment Policy
- For prepaid orders, full payment is required at checkout. For Cash on Delivery orders, payment is collected upon delivery where COD is available.
- Prepaid Orders are only confirmed once payment has been successfully received and cleared. If a transaction fails, is declined, or cannot be verified, the order will not be processed.
3. Pricing and Currency
- All prices displayed on afrohome.co.ke are listed in KES.
- Prices may change without prior notice.
- Applicable taxes and shipping charges are calculated at checkout where relevant.
4. Secure Transactions
- We use SSL encryption and trusted payment gateways to help protect your payment information.
- Payment details are not stored on our servers.
5. Refunds and Chargebacks
- Refunds are handled in accordance with our Return and Refund Policy.
- If you believe there is a billing issue with your order, please contact info@afrohome.co.ke for assistance with any billing or chargeback concerns.
- Fraudulent or unauthorized chargebacks may be reviewed and challenged where appropriate.
6. Fraud Protection
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We reserve the right to cancel, delay, or place on hold any order that appears suspicious or may involve fraudulent activity.
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For high-value purchases, additional identity or payment verification may be required before the order is approved.