Refund policy

At Afrohome, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a return and refund process.

1. Return Window

• You may return eligible items within 30 days of receiving your order.
• Products must be unused, in their original condition, and include all packaging, tags, and accessories.
• Our support team is available to guide you through the process.
• We do not charge any restocking fees.

2. Return Costs

• If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery and provide details of the issue. Where the issue is confirmed, we will arrange a replacement at no additional cost.
• Change of Mind: If you decide you no longer want the item, or ordered the wrong size/color, you are responsible for the return shipping cost.
• Shipping fees paid at checkout are non‑refundable.

3. How to Return

1. Contact Us: Email: info@afrohome.co.ke with your order number and reason for return.

2. Repack: Place the item securely in its original packaging with all accessories and documents.

3. Return Address: Send your returned package via mail or courier service to the following address: Rainbow Plaza, Ngara, Nairobi, Kenya, Off Munae Road.

4. Refunds

• Once your return arrives, we will inspect the item to confirm it meets our return criteria.
• Approved refunds are processed within up to 7 business days. Timing may vary depending on your bank or payment provider.

5. Exchanges

Need a different size, color, or product? We process exchanges under the following conditions:

• Exchange Window: Exchange requests must be initiated within 30 days of receiving your order.
• Eligibility & Item Condition: To be eligible for an exchange, items must be unused, unwashed, undamaged, and in their original packaging with all tags attached (subject to non-returnable restrictions outlined in Section 6).
• Shipping Costs & Responsibility:
    – Change of Mind / Size or Color Selection: The customer is responsible for return shipping costs to send the item back to our Nairobi address, as well as any applicable re-delivery shipping fee.
    – Damaged, Defective, or Incorrect Item: We will cover all shipping and delivery fees for the exchange.
• Stock Availability: All exchanges depend on stock availability. If your requested item, size, or color is out of stock, you may choose an alternative item, accept store credit, or request a standard refund.
• Price Differences:
    – If exchanging for an item of higher value, you will be required to pay the remaining balance before the exchange item is dispatched.
    – If exchanging for an item of lower value, the remaining balance will be refunded to your original payment method or issued as store credit.
• Processing & Delivery Time: Once your returned item reaches our facility, inspection takes up to 3 business days. Upon approval, replacement items are dispatched within 2 business days.

6. Non‑Returnable Items

7. Questions & Support

For more details, visit our FAQ page or reach out to our customer service team.