Welcome to the Afrohome FAQs. We’ve gathered answers to common questions to make your shopping experience smooth and worry‑free. If you need additional help, our support team is always ready to assist.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery and provide details of the issue. Where the issue is confirmed, we will arrange a replacement at no additional cost.
Orders are processed within 1–2 business days. Delivery typically takes 3–6 business days in total, depending on your location.
No — delivery costs Ksh. 350 (Nairobi) and Ksh. 650 (other regions in Kenya).
Afrohome (operated by GISHUB AFRICA LIMITED) is based in Nairobi, Kenya, and serves customers across Kenya.
We'll replace it at no cost. Contact us within 30 days of delivery — return shipping is free for defective/incorrect items.
You may return eligible items within 30 days of delivery if unused, in original condition, with packaging and tags. No restocking fees.
Once your return is received and approved, refunds are processed within up to 7 business days, depending on your payment provider.
Reach us via our Contact Us page or email our support team.
Email: info@afrohome.co.ke
Phone: +254 704 594167
Currently, we ship only within Kenya.
Track your shipment via the Order Tracking page using the tracking number sent to your email.